Privacy Policy

Last updated: June 24, 2026

Auxora Digital ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.

1. Information We Collect

We collect the following types of information:

• Personal Identification: Name, email address, phone number when you contact us or make a purchase.
• Payment Information: Payment is processed by Razorpay. We do not store your card numbers or banking credentials.
• Usage Data: IP address, browser type, pages visited, and time spent on our website (via standard server logs).
• Communications: Messages you send us via the contact form, email, or WhatsApp.
• Brokerage Details: For Done-For-You service clients — Dhan account credentials shared directly for the purpose of algo deployment only.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and subscriptions.
• Send you service-related communications (invoices, delivery, updates).
• Provide customer support and respond to enquiries.
• Send product updates and strategy newsletters (you may opt out anytime).
• Improve our website and services based on usage analytics.
• Comply with legal obligations.

3. Data Sharing

We do not sell your personal data. We may share your information with:

• Razorpay: For payment processing. Subject to Razorpay's privacy policy.
• Email Service Providers: For transactional and marketing emails.
• Legal Authorities: If required by law, court order, or to protect our legal rights.

We will never share your data with third-party marketers without your explicit consent.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology via Razorpay.

5. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can disable cookies in your browser settings, though this may affect some website functionality.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Client data is retained for a minimum of 5 years for accounting and compliance purposes. You may request deletion of your data by contacting us (subject to legal retention requirements).

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Opt out of marketing communications at any time.
• Lodge a complaint with relevant data protection authorities.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Dhan, Razorpay). We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests:
Email: support@support.auxora.digital
WhatsApp: +91 75094 73574
Address: Mumbai, Maharashtra, India