Refund & Cancellation Policy

Last updated: June 24, 2026

This policy outlines the refund and cancellation terms for all products and services offered by Auxora Digital. Please read carefully before making a purchase.

    Summary: Digital products (scripts) are non-refundable once delivered. Subscriptions can be cancelled anytime with no future charges. Done-For-You service requires 7 days notice for cancellation.
  

1. Refund Summary by Product

Product	Refund Eligible?	Cancellation	Timeframe
EXPIRY-EDGE Script	No refund	N/A (one-time)	Non-refundable after delivery
NEXORA Monthly	Partial	Cancel anytime	No refund for current month; future billing stops
Done-For-You Algo	Partial	7-day notice	Prorated refund for unused days

2. EXPIRY-EDGE Script (One-Time Purchase)

As this is a digital software product delivered electronically, no refunds are issued once the script has been delivered to your email. This is because the product can be copied and cannot be "returned".

If you experience a technical issue with the script, we will provide free support to resolve it. If the issue cannot be resolved, we will offer a credit toward another product of equal value.

Refund exceptions (at our discretion):

Script was not delivered within 24 hours and could not be delivered after follow-up.
A duplicate payment was made for the same product.

3. NEXORA Monthly Subscription

You may cancel your NEXORA Monthly subscription at any time through our support channel. Upon cancellation:

Your subscription remains active until the end of the current billing period.
No refund is issued for the current billing period already paid.
No further charges will be made after cancellation.

To cancel, contact us via email or WhatsApp at least 3 days before your next renewal date.

4. Done-For-You Algo Service

The Done-For-You service involves significant setup and operational work. The following terms apply:

You may cancel with 7 days written notice via email or WhatsApp.
Upon cancellation, the algo will be deactivated from your Dhan account within 24 hours of the notice period ending.
A prorated refund will be issued for any unused days in the current billing month (calculated as monthly fee ÷ 30 × unused days).
No refund is issued if cancellation is due to non-performance of the algorithm in normal market conditions, as trading outcomes are inherently variable.

5. How to Request a Refund

To initiate a refund or cancellation, contact us through any of the following:

Email: support@support.auxora.digital — Subject: "Refund Request — [Your Name] — [Product]"
WhatsApp: +91 75094 73574

Please include your name, order/invoice number, product name, and reason for refund. We will respond within 2 business days.

6. Refund Processing

Approved refunds are processed via Razorpay to the original payment method:

UPI / Net Banking: 3–5 business days
Credit / Debit Card: 5–7 business days
EMI: Subject to the lender's refund process (typically 7–14 days)

7. Disputes and Chargebacks

We encourage you to contact us directly before raising a payment dispute or chargeback with your bank. We are committed to resolving issues fairly and promptly. Unjustified chargebacks may result in suspension of access to our services.

8. Contact

Email: support@support.auxora.digital
WhatsApp: +91 75094 73574
Response time: Within 2 business days